Terms and Conditions
1. Seller’s contact details
Operator: Michal Staněk
Registered address: Kopretinová 271/2, Hradec Králové, Czechia
Company ID (IČ): 05858917
VAT ID (DIČ): CZ9210243262
Registered in: Trade Register of Hradec Králové, ref. no.: SZ MMHK/037507/2017
Phone: +420 777 848 651
Email: info@marimio.com
The seller is a VAT payer.
2. Information
Information about goods and prices provided by the seller is binding, except in the case of an obvious error.
For personal collection, payment in cash is required. For delivery by post, payment is required in advance by bank transfer, cash on delivery, or by payment card.
Confirmation of a contract concluded in a form other than written, which deviates from the actually agreed content, has no legal effect.
Acceptance of unsolicited performance by the buyer does not constitute acceptance of an offer.
3. Delivery of goods
The seller shall deliver the goods to the buyer complete and no later than within 15 days from order confirmation, unless a different delivery time is specified for individual items. If the goods are marked as “in stock”, the seller will dispatch them as soon as possible after the order is placed.
The buyer is obliged to accept and pay for the goods. The buyer is advised to inspect the goods as soon as possible upon receipt.
In the event of failure to accept the shipment, the buyer is obliged to reimburse the costs associated with shipping the order (shipping and cash-on-delivery fees).
Documents relating to the goods, especially the invoice, are usually sent by email after delivery or dispatch.
4. Order cancellation and withdrawal from the contract
The buyer has the right to withdraw from the contract within 14 days from receipt of the goods or the last part of the delivery, regardless of the method of delivery or payment. This period is intended to allow the buyer to familiarize themselves with the nature, properties, and functionality of the goods.
The buyer may also withdraw from the contract at any time before the goods are delivered.
The buyer shall send or deliver the withdrawal notice to the seller within the 14-day period. The buyer is not required to state the reason for withdrawal. To facilitate communication, it is recommended to include the purchase date or order number, bank details, and the preferred method of returning the goods.
The seller shall refund the buyer the full purchase price, including the cost of delivery, within 14 days of withdrawal, using the same payment method used by the buyer. If multiple delivery options are offered, the seller is obliged to reimburse only the cost of the cheapest option.
The buyer must return the goods to the seller within the same period. The goods should be returned complete, preferably in the original packaging, and must not show signs of wear or damage. The cost of returning the goods shall be borne by the buyer.
The seller is not obliged to refund the payment before receiving the returned goods or proof that the goods have been sent back.
If the returned goods are damaged due to the buyer’s breach of obligations, the seller is entitled to compensation for the reduction in value and may offset this against the refund.
Exceptions
The right of withdrawal does not apply to:
- digital content not supplied on a tangible medium, if delivered with prior consent,
- services fully performed with prior consent before the withdrawal period expires,
- goods or services whose price depends on financial market fluctuations,
- goods customized to the buyer,
- perishable goods,
- goods irreversibly mixed with other goods,
- goods removed from sealed packaging for hygiene reasons,
- audio/video recordings or software if the original packaging has been opened,
- newspapers, magazines, or periodicals,
- accommodation, transport, catering, or leisure services provided on a specific date,
- contracts concluded at public auctions.
The seller may withdraw from the contract at any time before delivery if they are objectively unable to deliver the goods due to third-party reasons or if the buyer has previously breached a contract with the seller.
The seller also reserves the right not to conclude a contract if there are justified doubts about the buyer’s identity or in case of obvious errors in product or pricing information.
5. Rights arising from defective performance
Quality upon receipt
If the goods have defects upon receipt (e.g. lack agreed or expected properties, are not suitable for their intended purpose, are incomplete, or do not correspond in quantity, weight, or quality), the seller is liable for such defects.
If repair or replacement is not possible, the buyer may withdraw from the contract and request a full refund.
The seller is not obliged to accept a claim if they prove that the buyer knew about the defect before acceptance or caused it themselves.
Statutory rights
The seller is liable for defects that appear within 24 months of receipt, provided they existed at the time of receipt or were caused by defective materials or workmanship.
Within this period, the buyer may claim:
- repair or replacement,
- delivery of missing items,
- a reasonable discount,
- or withdrawal from the contract with a full refund.
A material breach is one that the seller knew or should have known would prevent the buyer from concluding the contract.
In the case of a non-material breach, the buyer is entitled to repair or a reasonable discount.
If a defect occurs repeatedly or multiple defects occur simultaneously, the buyer may request a replacement, discount, or withdraw from the contract.
The seller is not liable for defects caused by normal wear and tear or failure to follow instructions.
For fragile goods (especially glass), damage caused after delivery (e.g. handling, impact, temperature changes) is not considered a defect.
6. Complaints procedure
The buyer must report obvious defects (e.g. transport damage or incomplete delivery) without undue delay after receipt.
The buyer must submit a complaint without undue delay after discovering the defect and should include contact details, a description of the defect, and the requested resolution.
The buyer must prove the purchase (preferably with a receipt). The complaint period begins when the complaint is submitted.
The seller shall decide on the complaint within 3 working days or inform the buyer if expert assessment is required.
The complaint shall be resolved within 30 days unless agreed otherwise.
If the seller refuses to remedy the defect, the buyer may request a discount or withdraw from the contract.
The warranty period is extended by the time from the claim to its resolution.
If goods are replaced, the warranty applies as if the goods were new.
If online tracking is not available, the seller will inform the buyer about the complaint status via email or SMS.
In the case of a justified complaint, the buyer is entitled to reimbursement of reasonable costs.
These terms and conditions shall take effect on April 15, 2026.